Our policy lasts 7 days from the date of receipt. We support to return due to errors arising from Encobio, not from customer’s needs change.

Details of the policy are as follows:

1. The regulations on the time to notify and send returned products

Please notify EncoBiO within seven (07) days (from the date of product receipt). After this time, we shall bear the right to decline any requests for goods return. 

2. Products are eligible for return in the following cases

  • Delivering products with incorrect quantities, types or colors as per order or contract.
  • The products are broken before they reach customers.
  • The products show signs of being used or out of date.

3. Returned products must satisfy all of the followings

  • The products are purchased from EncoBiO
  • The products are intact and fully packed, stamped.

4. Return process

  • Upon receipt of the goods, please notify EncoBiO about the good’s status via Email: or Hotline: +84 836 381 080 within seven (07) days (from the date of product receipt).
  • Return method: exchange of same product